Professional
Experience.
A complete chronological record of deployments, strategic roles, and operational command across a decade of global process architectural design.
01PrimeSync AI
Head of Operations
I help guide PrimeSync through its growth phase by aligning execution across teams, regions, and functions. My work spans operational leadership, commercial coordination, and building teams capable of delivering AI-enabled customer experience at scale.
Acting Chief of Staff
I support executive leadership by translating strategy into execution, coordinating across departments, and ensuring follow-through on critical priorities.
Manager, Operations
Joined PrimeSync at an early stage and built the operational foundation. Scaled the organization from zero to over fifty team members, transitioned the company from a traditional BPO model to a CX-driven, AI-assisted operation, and built internal sales and marketing support teams.
02Upwork (Freelance)
Professional Freelancer
Worked with international clients on data analytics, reporting automation, and operational optimization. Specialized in building systems that improved visibility and decision-making.
03ATL
Business Development Manager
Supported business development initiatives, website content, and outreach strategy. Contributed to HIPAA readiness and managed lead generation and sales cycles.
04Radiant Data Systems
Credentialing Manager
Led a team of over 55 professionals across multiple credentialing divisions serving U.S. healthcare clients. Oversaw compliance, training, reporting, and quality control.
Credentialing Supervisor
Managed a 20-member team across licensing and regulatory operations. Helped teams meet service-level expectations and mature into independent operational units.
Credentialing Specialist
Handled provider verification, compliance coordination, and audit support in regulated healthcare environments.
Tactical Interval Note
Between 2019 and 2020, I stepped away from professional deployment to support familial obligations following a bereavement and completed basic military training. This interval reinforced my foundations in absolute discipline, high-pressure leadership, and organizational resilience.